Refund policy

Return Guidelines

Finding the perfect fit, together

We want your Tranquebar pieces to feel right in your home. If something isn't quite as expected, we are here to help you navigate the process with ease.

The Essentials

• Timeframe: Return is accepted for all products within 7 days of delivery.

• Final Sale: Items purchased at a discount are considered final and are not eligible for return or exchange.

• Condition: To be eligible, items must be unused, with original tags and packaging intact. We reserve the right to decline a request if the returned product is damaged, used, or incorrect.

How to Initiate a Replacement / Return

Step 1: Raise a Request (Within 48 Hours). If you receive an incorrect item, the wrong size, or notice a manufacturing defect, please notify us, and we’ll be there(virtually).

• Email: care@tranquebarhome.in

Step 2: Share the Details. To help our team assess the issue, please email your order number along with clear photos or videos of the product and its packaging.

Step 3: Prepare for Pickup. Once approved, we will send you a shipping label within 48 hours.

• Pack securely: Please use the original packaging and ensure it is sealed well. Safe packing is essential to avoid transit damage.

• Verify: Share a quick photo or video of the packed parcel with us before the scheduled pickup.

• Self-Ship: If our pickup service is unavailable in your area, we will ask you to courier the item back.

Step 4: Resolution Once we receive and inspect your item, we will: 

• Return

Issue a refund to your original bank account within 10-14 working days.

• Please note: We do not offer bank refunds or cancellations for damaged/defective items; original delivery charges (COD/Express) are non-refundable so we issue store credit with which you can purchase a replacement product.